FAQ

SIZING

WHAT SIZE SHOULD I ORDER?

Thank you for contacting Oakley Anne's. Most of our women's fashion clothing products are considered Misses sizing. We provide accurate measurements alongside each product within the product description area; product measurements are taken laying flat on a table. We recommend you compare the measurements of each product to yours to ensure the best fit, as we work with hundreds of designers and each product we offer may run differently than the next. We also recommend paying attention to the fabric content, i.e. 100% polyester won't have nearly as much stretch as a polyester/spandex combination.

If you have questions regarding a specific product, feel free to contact customer support at askoakleyanne@gmail.com

ORDERING

I HAVE A QUESTION ABOUT SOMETHING ON OAKLEY ANNES WEBSITE, WHAT SHOULD I DO?

We are here to help! If you have a question you can send us an email at askoakleyanne@gmail.com and we will get back to you ASAP.

I PREFER TO SEE ITEMS IN PERSON. DO YOU HAVE A STORE LOCATION?

No, Oakley Anne's does not currently have a store location. We are sorry for the inconvenience.

MY ORDER HAS BEEN PLACED AND I NEED TO CHANGE SOMETHING. CAN I DO THAT?

Unfortunately, we are unable to make changes to an order once submitted. If you would like to cancel and replace the order please email askoakleyanne@gmail.com immediately after the order has be replaced and we will try our best to change or cancel it but it is not guaranteed.

THE ITEM I PURCHASED LAST WEEK IS ON SALE! NOW WHAT?

Unfortunately, due to the nature of online retail, Oakley Anne's does not take responsibility for refunding the amount of item markdowns to customers. Items in our inventory are subject to markdown at anytime at Oakley Anne's discretion. You may return the item you purchased and place a new order for the item from your store credit balance, but we cannot guarantee there will be stock remaining once your return is processed.

SHIPPING

WHEN WILL MY ORDER SHIP?

We know how excited you are to receive your new items, so we want to get them to you as quickly as possible. Most order process within 3 to 5 business days of submitting your order. Then they will be on their way to you!

RETURNS

WHAT IS YOUR RETURN POLICY?

Please refer to our Return Policy page at the bottom of our website!

DO I PAY FOR RETURN SHIPPING?

Yes, you will pay to ship the item back to us. This is the standard process in the retail industry. So once you print the address label, please be sure to secure postage before shipping.  If the package arrives and does not have enough postage on it, the package will be refused and shipped back at the customer's expense.

IF MY RETURN IS ACCEPTED, WHEN WILL I GET MY STORE CREDIT?

An eGift Card will be issued for the purchase price of all eligible returned merchandise Return Policy (see our return policy on how a return is eligible). We do not offer refunds. No exceptions. The eGift Card may then be used to purchase that same item in a different size or a completely different item. eGift Cards never expire.

WILL I BE NOTIFIED WHEN MY RETURN HAS BEEN PROCESSED?

You will! Once your return is processed you will receive two email notifications, one letting you know that your return has been processed and a second notifying you that your gift card is ready. Please check your spam folder for Gift Card notifications. You should expect this email within 2 business days of us receiving the package to our online store.

WHY DIDN’T I RECEIVE STORE CREDIT?

FINAL SALE items, items without tags, damaged items, accessories & jewelry, and items returned past the 15 day time frame are not eligible for return and may not be accepted for store credit.

You can find our full return policy at the bottom of our website, which may help to answer more of your questions.

I RECEIVED INCORRECT ITEMS, WHAT DO I DO?

Please accept our sincerest apologies for this oversight. Please provide us with images of the items along with items name on the product and email it to askoakleyanne@gmail.com Also please reference your order number in your response. We will review these images and respond within 24 hours (weekdays only) to resolve this issue.

ONE OF MY ITEMS IS DAMAGED, WHAT DO I DO?

If you believe the item you received is damaged, please email askoakleyanne@gmail.com with your name, order number, and a photo of the damage. Once we receive this information, we will be happy to initiate a resolution at no additional cost.

CAN I EXCHANGE MY ITEMS?

We want to provide you with everything you need for a trendy and fashionable closet, but we do not process exchanges. If you would like to return your item, you may do so for store credit. After the item is returned to us, the resulting store credit never expires and can be used towards a replacement or future purchase.