Return Policy

RETURN POLICY:

Here at Oakley Anne's Boutique, we know that sometimes it can be tough ordering online. We try our best to make your shopping experience as smooth as possible. With that said, we understand that returning items that didn't work for you like you had hoped will happen, so we want to make sure our return policy is as easy to follow as possible!

When returning an item, please understand the following as we remain firm on our return policy with all of our customers.

*Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to Oakley Anne's.

*Store credit will be given for the purchase price of all eligible returned products (see below and understand ALL steps on how a return is eligible). We do not offer refunds. NO EXCEPTIONS. Store credit may then be used to purchase the same item in a different size or a completely different item. Store Credit will never expire.

*Returns must be post marked within 10 (TEN) days of the date you receive your shipment. NO EXCEPTIONS. Any returns postmarked after 10 days of the date you receive the item will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.

*We do not process exchanges.

DEFECTIVE OR DAMAGED MERCHANDISE:
Please look over your order immediately upon receiving it. If you believe you have received defective or damaged products, you MUST contact us within 3 days of receiving the product. NO EXCEPTIONS. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit refund.

DEFECTIVE/DAMAGED ITEMS PROCESS:
*Use your smartphone to take pictures of the defective or damaged area and email the images to askoakleyanne@gmail.com, including the tag in the image showing it is still attached.

*Indicate "Defective" or "Damaged" in the subject line.

*Include the first and last name on your order and the product name of the item.
You will receive a response from Oakley Anne's support within 24 hours.

***CLEARANCE, WIGS, AND ACCESSORIES SALES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS ACCESSORIES, CLEARANCE OR SALE ITEMS.

HOLIDAY RETURN POLICY:
Orders placed on or between Nov 21st and December 24th will be eligible for return until January 15th. Holiday returns must be postmarked no later than January 15th. ALL OTHER RETURN GUIDELINES STILL APPLY.

RETURN PROCESS

• We do not need to be notified of any return(s) prior to sending them to us.

• Returns must be post marked within 10 (TEN) days of the date you receive your shipment.

• Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice or return form included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
**If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
• Store credit is issued within 5 business days of the return arriving at our online store. You are notified via email that store credit has been issued, along with instructions on how to redeem it.

ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.

Due to high volume of sell outs we ARE NOT ABLE TO process exchanges.

Please MAIL returns to:

11301 E Pigeon Roost Rd
Cuba IL 61427
If you have an questions email us at
askoakleyanne@gmail.com

Thank you again for your business at Oakley Anne's!

Love, Oakley Anne's